SHIPPING

What Is Your Shipping Policy?

Orders are normally processed and shipped within 1 business day. On rare occasions, processing can take 2 business days. You will receive an order confirmation email letting you know we’ve received your order and is being prepared to ship. Orders placed with tracking will receive a shipping confirmation email with tracking information once it's available. Tracking isn’t available until the shipment receives its first scan at Canada Post. Estimated shipping timelines are not guaranteed. We are unable to issue refunds for shipping delays as they are beyond our control. Shipments are usually shipped flat so they will fit in standard-sized mail slots and be delivered with regular letter mail. Please allow extra time for orders to be processed and shipped during holidays.

Where do you ship from?

All orders are shipped from Toronto, Canada.

Will I be notified when my order is shipped?

Orders with tracking will receive a shipping confirmation email with tracking information once it's available. Please be advised that there can sometimes be 1 business day turnaround time between when orders leave our warehouse in Canada and arrive at a Canada Post facility. Tracking is available once a shipment receives its first scan at a Canada Post facility.

Will I be charged Taxes?

Yes, prices are included Tax.

Currency ?

You can shop in Canadian dollars at https://mycaseplanet.ca

Do you ship internationally?

No, we don't.

How much does shipping cost?

4 - 7 Business Days Standard Canada Post Letter mail: Free Shipping

2 - 4 Business Days Canada Post Xpress: $16.00

1 - 2 Business Days Purolator Xpress: $24

ORDERS

Do I get a order confirmation email?

You will receive an order confirmation email to let you know we’ve received your order and it is being processed and prepared to ship. If you don’t receive an order confirmation email within 24 hours please check your Junk folder.

Can I make changes to my order?

If there are any issues with your order please email us at Support@mycaseplanet.com within 12 hours of your purchase with your order number and any adjustments you need to make. While we can’t guarantee we’ll be able to make adjustments we will do our best to accommodate.

RETURN/EXCHANGE

What is your Return/Exchange Policy?

As long as your case is in new, resalable condition within 30 days of purchase we can return it for a refund or exchange. Please email ticket@mycaseplanet.com and we’ll guide you through the process. You will be required to cover the shipping back to our warehouse for refunds or exchanges.

There’s an issue with the case I received, what do I do?

If something isn’t quite right or if you aren’t completely satisfied with your purchase, Don't worry, we will give you our best support to fix the problem, We will also cover all shipping costs for you, please email Support@mycaseplanet.com with your order number and details of the issue along with any relevant photos.

PRODUCTS

How can we guarantee quality?

Our main focus is to sell at the best prices and provide the best service while maintaining our standards of great quality products. Buying from us means buying from a reliable Seller. With this increased level of satisfaction and our fast delivery times you can be assured to get a quality product in time.Over the years, we have established ourselves as a brand that reflects its core values on its business practices in areas such as Commitment and Uncompromised Quality. ​ Each of our products will be tested necessary times before shipping

Do you Sell Cases for iPad / Aipod / Samsung Tablet and other brands ?

Yes, please check our categories

WHOLESALE

Interested in wholesale supply for your store?

Please email Support@mycaseplanet.com with information about your store along with relevant links (Website, Instagram, Facebook, etc.)

COLLABORATIONS

Are you an influencer or popular on social media?

We love working with influencers. We primarily look to work with influencers with an engaged following who create their own unique content (great photos are a huge PLUS+ and we’re more interested in quality of content than follower count). Please email Support@mycaseplanet.com with links to your social media accounts. Unfortunately we can’t get back to everyone – sorry!